Terms and conditions for the website www.imm.com.pl.
Last updated: October 10, 2026.
1. General Provisions
1.1. These Terms and Conditions (hereinafter: the “Terms”) set out the rules for using the website imm.com.pl (hereinafter: the “Website”).
1.2. The administrator of the Website is Instytut Monitorowania Mediów S.A., with its registered office in Warsaw, at ul. Przyokopowa 33, 01-208 Warsaw (hereinafter: “IMM”).
1.3. The Website allows users to access the following services electronically:
a. Ordering services such as a newsletter, free training, or registration for the mediaContact database;
b. Submitting inquiries or requests for price quotes regarding IMM services;
c. Contacting the Administrator via forms available on the Website;
d. Accessing IMM materials, including e-books, reports, guides, and articles;
e. Logging into an account for services/functionalities such as: Internet monitoring, social media monitoring, press monitoring, radio monitoring, television monitoring, adMonit advertising monitoring, automated internet monitoring (ami), the mediaContact database, a press office, and reports and analyses.
1.4. To use the Website properly, a person accessing the Website (hereinafter: “User”) must meet the following technical requirements: access to the Internet and a web browser (Firefox version 93.0 or higher; Chrome version 94.0.4606.81 or higher; Microsoft Edge version 94.0.992.47 or higher; Opera version 79.0.4143.72 or higher; Safari version 13.1.1 or higher). The hardware requirements for using the Website are the same as the hardware requirements for the web browser being used.
1.5. Unless otherwise stated regarding a specific IMM service, use of the Website is free of charge and does not require the creation of a User account on the Website.
1.6. Paid IMM services presented via the Website are intended exclusively for business entities (entrepreneurs), unless IMM explicitly states otherwise.
2. mediaContact Database
2.1. mediaContact is a service that enables the distribution of information to a database of authors and journalists.
2.2. Any individual who is an author and/or journalist may sign up for the mediaContact database. Registration can be completed via the form at https://www.imm.com.pl/dladziennikarzy or by sending a request to the email address imm@imm.com.pl.
2.3. IMM reserves the right, at its own discretion, to refuse to add an individual to the database or to remove an individual from it. IMM will notify the person concerned via email.
2.4. Data in the database may be removed or modified upon the request of a registered user, sent to the email address imm@imm.com.pl. Such removal or modification will be carried out promptly upon receipt of a request from an authorized individual.
2.5. Individuals registered in the mediaContact database receive communications from IMM clients who wish to share information with those engaged in journalistic activities. The format and specific scope of the content received depend on the parameters specified at the time of registration for the mediaContact database.
2.6. IMM does not verify the accuracy of the content sent, nor does it verify whether such content infringes upon the rights of third parties. Such verification must be performed by the entities that send and utilize the materials and information.
2.7. Access to personal data contained within the mediaContact database is restricted to authorized personnel only.
2.8. Detailed terms and conditions regarding the use of the mediaContact database by IMM clients are set out in the agreement (and its accompanying terms and conditions). The agreement for the client’s use of the mediaContact database shall be concluded in writing.
3. Training and E-books
3.1. IMM allows registration for training sessions via a form available on the Website. Such training sessions may, in particular, cover the use of IT tools provided by IMM.
3.2. Unless otherwise specified in the training description, training sessions are free of charge and take place at IMM’s registered office.
3.3. IMM may deny participation in a training session without providing a reason, particularly if there are no available spots or scheduled dates. IMM will notify the applicant of such a denial, as well as any changes to the training (e.g., date, location, or program), via email.
3.4. IMM may provide training and promotional materials during training sessions. Participants are permitted to use these materials for their own personal use or for the purposes of their own business activities. Participants are not authorized to modify or distribute these materials without IMM’s consent.
3.5. IMM provides e-books titled “Media 360”, “Medialna siła marki” and “Widoczność, która sprzedaje” for download via the Website. The e-books are available in PDF format. Users are permitted to use these materials for their own personal use or for the purposes of their own business activities. Users are not authorized to modify or distribute the e-book without IMM’s consent, except as permitted under the provisions for “fair use” (or equivalent permitted use) as defined by copyright law.
4. Inquiry and Quotation
4.1. Through forms provided on the Website, IMM allows users to submit inquiries or requests for quotations regarding the services offered by IMM.
4.2. IMM makes every effort to respond to inquiries within one business day of receipt. If an inquiry is complex, this timeframe may be extended; in such cases, IMM will notify the User via the email address provided in the form.
4.3. Submitting an inquiry or a request for a quotation, and receiving a response from IMM, does not constitute a binding service agreement. Entering into an agreement requires either a written contract or the completion and acceptance of a contract form provided by IMM.
4.4. IMM’s services are provided in accordance with the terms and conditions set out in the relevant regulations and standard contract templates, which are available on the Website or can be provided upon request via a form or email.
5. Newsletter
5.1. IMM allows users to subscribe to a free newsletter via the Website.
5.2. Subscribing to the newsletter requires providing an email address.
5.3. Users who subscribe to the newsletter will receive information on the following topics: updates regarding IMM’s media monitoring services; news from the media monitoring industry; promotions and discounts on IMM’s media monitoring services; information about industry events and conferences (in the fields of marketing and PR) in which we participate as partners or sponsors—including the potential sale or distribution of promotional codes for event tickets—as well as information about our social responsibility initiatives. The content of the newsletter may constitute “commercial information” as defined in Article 2 of the Act on the Provision of Services by Electronic Means of July 18, 2002, and may pertain to both IMM and its partners.
5.4. The newsletter is sent out once every one month.
5.5. You may unsubscribe from the newsletter by clicking the relevant link provided at the end of every newsletter email.
5.6. Any questions or comments regarding the newsletter should be sent to newsletter@imm.com.pl. IMM will make every effort to respond to your inquiries within 10 business days.
6. Account
6.1. The Website includes an account feature. The account provides access to the following functionalities and services: Internet monitoring, social media monitoring, press monitoring, radio monitoring, television monitoring, adMonit advertising monitoring, automated internet monitoring (AMI), a media contact database, a press office, and reports and analyses.
6.2. Logging into an account requires providing a username and password. Login credentials are supplied by IMM in connection with the agreement.
6.3. To change account login credentials, a request must be sent to imm@imm.com.pl, dyzur@imm.com.pl, or the email address of the assigned account manager; such changes are processed in accordance with the agreement or via the password-change option in the client panel.
6.4. An account shall be deleted 7 days after the expiration of the agreement or in accordance with the provisions of the agreement.
6.5. The User is obligated not to share login credentials with third parties without the express consent of IMM. All actions performed via an account shall be deemed to have been carried out with the consent of the User to whom the account credentials were provided.
6.6. Materials and information accessible upon logging into an account may be used exclusively by the User, in accordance with the terms of the agreements concluded with IMM.
7. Intellectual Property and Liability
7.1. In the event that a User provides any content to the Website, the User warrants that such content shall not violate any applicable laws, including the rights of third parties.
7.2. The User is obligated to comply with the provisions of these Terms and Conditions and to refrain from any activity that could disrupt the proper functioning of the Website, including, in particular:
a. Disrupting the operation of the Website through the use of malicious software;
b. Attempting to gain access to information not intended for the User, including accessing the accounts of other users on the Website;
c. Using any content posted on the Website solely within the scope of permitted use as defined by copyright law or as expressly authorized by IMM.
7.3. The content of the Website—including all material published therein, such as photographs, graphics, videos, trademarks, reports, analyses, and guides—is subject to copyright and intellectual property rights and is protected by applicable law, including the aforementioned copyright and intellectual property laws. Any downloading, copying, modifying, reproducing, transmitting, or distributing of content contained on the Website, other than as provided for in these Terms and Conditions, is prohibited.
8. Complaints
8.1. Complaints, comments, and questions regarding the operation of the Website should be sent via email to imm@imm.com.pl.
8.2. To facilitate the processing of a complaint, it should include the User’s email address, as well as a detailed description and the reasons for the complaint.
8.3. IMM shall respond to a complaint within 14 days of its receipt.
8.4. Failure to process a complaint or a negative outcome regarding a complaint does not deprive the User of the right to pursue claims in accordance with applicable law.
9. Final Provisions
9.1. These Terms and Conditions may be amended, provided that such amendments do not infringe upon the rights already acquired by Users. Any changes to the Terms and Conditions will be published on the Website 14 days in advance.
9.2. Detailed rules regarding the processing of personal data and the use of cookies are set out in the Privacy Policy, available at: https://www.imm.com.pl/prywatnosc.
9.3. Date of publication – 11.03.2022.